Privacy Policy EU

This privacy statement applies to transactions originating in European Union countries.

Our Privacy Commitment

Caleen Financial Services BV (Caleen Financial Services) is committed to respecting and protecting your privacy. We value your trust and want you to understand how we collect, protect, use and disclose the personal information you share with us.

This privacy statement applies to personal information we obtain anytime you interact with Caleen Financial Services such as when you visit our website at Caleen Financial, complete transaction forms or contact Caleen Financial Services. We want to ensure you are aware of our practices for collecting and processing personal information, which is information about a person that can be used to identify that person.

What we collect

The type of personal information we collect depends on our needed uses such as to process transactions, provide products and services, and administer our business. Personal information includes contact information such as name, address, telephone number or email address, financial information including bank account information, or debit/credit card information, and other identifying information such as passport or government identification number, or date of birth, and such other information we may collect with your consent or as permitted or required by law.

Generally, personal information is collected from you on transaction forms and by telephone to request product or services, and at our website to request information.

How we use it

We use personal information to complete your transaction, administer any problems that may arise in effecting the transaction, to better understand and manage our ongoing relationship with you, to assure good service, to prevent fraud and abuse and other potential prohibited or illegal activities, and otherwise with consent or as permitted or required by law. Caleen Financial Services may store personal information on databases used by Caleen Financial Services for these purposes, including our ongoing relationship with you, in accordance with applicable laws.

Who we share it with

We may share all of the information, as described above, with our affiliates and/or our agents to assist us in our business activities for the uses described in “How we use it“, and for other purposes as permitted or required by applicable law and international conventions and treaties. Disclosures permitted or required by law and international conventions and treaties may include cooperation with criminal or government investigations, fraud prevention and detection, and responses to a court order or subpoena. In limited situations, our agents and affiliates may use information about you to offer products and services to you in compliance with their privacy policy. Caleen Financial Services agents are bound by appropriate data safeguarding obligations. Our agents and affiliates may be located outside the European Economic Area.

Caleen Financial Services may disclose some or all of the personal information to service providers for the purposes of processing requested transactions or to perform business support functions on our behalf. Our agreements with these service providers contain confidentiality provisions and restrictions on using this information for any other purposes.

If Caleen Financial Services becomes involved in a merger, acquisition or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The surviving company would have access to personal information which would continue to be subject to this privacy statement.


Caleen Financial Services will not use or share personal information provided to us in ways incompatible with the ones described above without informing you and offering you a choice as provided by the European Union Safe Harbor principles described below.

Accuracy & Access

Caleen Financial Services wants to ensure that the information we obtain and use about you is accurate for its intended purpose and therefore we have processes to help maintain the accuracy of the personal information we collect. You can request access to your personal information or help us maintain accurate records by using one of the methods listed under “Contacting Caleen Financial Services“.

We will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. Caleen Financial Services will retain personal information only for the time period needed for business purposes or as required by law and will ensure secure destruction thereafter

Data Security

Caleen Financial Services uses physical, electronic and procedural security measures to protect against loss, misuse, and alteration of personal information under our control. Caleen Financial Services uses industry–standard practices and security measures to safeguard such information.

Access to personal information is restricted to employees and service providers who need to have access to that information as described in this privacy statement, in accordance with applicable laws. Our service providers are required to observe standards for the security, collection, use and sharing of personal information, and to comply with applicable law.

Preventing Identity Theft

Caleen Financial Services is dedicated to protecting your personal information. We will never initiate a request for personal information or request your Money Transfer reference number from you by fax or email. Please do not send personal information such as passport numbers, government identification numbers, or account numbers to Caleen Financial Services via an unsecured email message. You may send personal confidential information to Caleen Financial Services via posted mail or using the “Contact Us” link available on our website.

Do not be misled by emails that appear to be from us and ask for personal information. If you receive a suspicious email requesting your personal information, please forward the email immediately to customerservice@Caleen Financial and mention Fraud reporting as the subject  .


When you use our websites we automatically collect certain standard technical information. Examples of this standard type of information include the type of Internet browser you use, the files requested, and the domain name and country from which you request information. We use this type of technical information to improve our website, to make our website function correctly, and to better understand how visitors use our website. As part of our efforts to protect customers from fraud, this information is also used to authenticate users to the website, if necessary.


Some of our web pages may contain “cookies”, or data which is sent to your web browser and stored on your computer. “Cookies” to allow our server to recognize you as a returning web visitor or Caleen Financial Services customer if you return to the website using the same computer and browser. You may configure your web browser to not accept cookies or to notify you if a cookie is sent to you; if you decline cookies you may not be able to use all the functionality of our website.

Other Websites Linked to Caleen Financial Services Websites

Caleen Financial Services is not responsible for the content or information practices use by other websites that are linked to or from this website. In most cases, links are provided as pointers to information on services that may be useful to users. These sites are governed by their own privacy statements and you are encouraged to review their privacy statement before providing them with personal information.

Change to Privacy Statement

This website will always contain the most current privacy statement. This statement was last updated December 28, 2011.

Contacting Caleen Financial Services

Should you have further questions regarding our privacy statement, about how your personal information is used, or about how to exercise your right of access, rectification and objection as per applicable law, you can contact us directly at:

Caleen Financial Services BV
Spoorlaan 21-F
5038 CB  Tilburg
The Netherlands
Attn: Privacy Officer